Erik Bouwer (1966, The Netherlands) started his career in a call centre, where he worked as an agent, supervisor, trainer and manager. In 2000 he changed to business journalism (Bizzwords) and since then he is an independent business journalist and former editor in chief of business magazines and blogs. He has over 15 years professional experience in online/offline media and is specialized in customer service, HR and technology. Erik is author of three books on customer service, published in The Netherlands: The P-factor in customer contact’ (2005), Dictionary contact centre management’ (2004) and ‘#Contact – the human factor in customer service’ (2014). The last book is available via Bol.com and Managementboek.nl. Erik has an excellent network within the Dutch customer contact industry.
Erik Bouwer is a frequent blogger on Toii (on technology, organization, innovation and interaction, independent, since 2012) and on its international equivalent, Tioii.com. He is also chief editor at Klantcontact.nl (on customer interaction). As a journalist, he joins CEO’s and executives in interviews with other C-level entrepreneurs for boardroom magazine Management Scope.
As a business writer Erik Bouwer has been working for customer experience service providers and technology suppliers. Main subjects are ICT, (out)sourcing, innovation, technology, e-commerce, information, data, internet, customer interaction. Companies Erik worked for are Giarte, NRC Handelsblad, BRW Groep, Telecats, Pegamento, Ricoh, Customer Interaction Group, CXCloud, Content Guru, Plantronics, Cisco, Intel, KPN, KIRC Foundation, Teleknowledge, T-Systems, Schuberg Philis, SUSA, ISDC, InteractCRM, Vocim, IDC, PEAK-IT, Multrix, True, Teleperformance Group, Athlon Car Lease, Jive, CustomerFirst/BBP, ErgoDirect, Reed Business Media, MediaPartners, Vets-Net.com, R Systems, FourPlus, Platform Outsourcing Nederland, Xerox and many more.